Frequently Asked Questions
Everything you need to know about your Ascend Labs experience.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping varies by location and usually takes 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How should I care for my Ascend Labs apparel?
To maintain the longevity of your garments, we recommend machine washing cold with like colors and tumble drying on low heat or hanging to dry.
Do you offer sustainable packaging?
Yes, we are committed to reducing our environmental impact. All orders are shipped in 100% recycled and biodegradable mailers.